Support

  • QWhat is MTN Play?
  • MTN Play provides customers with lifestyle-based content that includes exciting categories such as Music, Sports, News and Info, Applications, Entertainment, Dating, Love, Religion, Naughty, My Phone as well as various Streaming Services.

  • Q-How can I download content from MTN Play?
  • MTN Play provides users with ways to discover content through the following bearers:
    WEB – www.mtnplay.co.zm on your computer
    WAP – www.mtnplay.co.zm on your phone


  • Q-If I didn’t get my content, where can I get assistance?
  • Contact us using the numbers provided under the Contact Us section.
    Dial 111


  • Q-Transaction History?
  • Customers can view a list of all the services they have subscribed to or they can contact Customer Services. Content that has been purchased will reflect on the customer's monthly bill.
    For telephonic assistance with regard to billing enquiries customers can dial 111.


  • Q-How much do content/subscriptions cost?
  • Subscriptions and once-off content purchases vary from K0.11 a day to K6.60 a day.
    If you browse the WAP site and download a video, you'll be charged for the cost of the data transferred between MTN and your phone. This will depend on the size of the content item. It's similar to buying software or an e-book on the internet. The total cost isn't just the selling price of the software or e-book, but your internet access costs whilst selecting and downloading the file as well.
    * Content prices vary and these are only examples.


  • Q-When do I pay?
  • The type of content you purchase determines when you will be billed. For content that is sent directly to your phone, once you have confirmed your selection and we have determined that you are able to pay for the item, you will be billed and the item will be sent to your phone. For larger items that require you to go to the WAP site to download them, you will be asked to confirm your purchase. Once we have checked that you are able to pay for the item, you will be sent a link to the WAP site where you can download your content. Customers will also receive a SMS from MTN notifying them that they have downloaded content for their cellphone. The cost of your purchases will reflect on your MTN Service Provider bill at the next bill run.

  • Q-How do I cancel a subscription?
  • Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at www.mtnplay.co.zm on your mobile device.
    Prepaid Customers - Call the MTN Customer Service Contact Centre on 111.Postpaid Customers - Call the MTN Customer Service Contact Centre on 111


  • Q-Which content can I get?
  • Visit the ‘My Phone’ category under ‘My MTN Play’ at www.mtnplay.co.zm on your mobile device. Only MTN customers can get content from MTN Play